Privacy Policy — 7win.game

Welcome to the 7win.game Privacy Policy. 7win.game ("we", "us", "our") is committed to protecting the personal data of every player who registers and uses our online gaming platform at 7wingame.one. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use the 7win.game website, mobile platform, and related services (collectively, the "Platform").

This Policy applies to all registered players, visitors, and any individual whose personal data is processed by 7win.game in connection with the Platform. By creating an account or continuing to use the 7win.game Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

7win.game serves players primarily in the Philippines. We recognise our obligations under applicable data protection laws and are committed to handling your personal data responsibly, transparently, and securely. If you have any questions about this Policy or how your data is handled, please refer to Section 14 (Contact Us) for our support details.

7win.game collects several categories of personal data in order to operate the Platform, comply with legal obligations, and deliver a safe and personalised gaming experience to Filipino players. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law or regulatory authority for identity verification purposes.

7win.game collects personal data through several channels, depending on how you interact with the Platform:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 7 for full details on our cookie practices.
• Payment Providers: Financial data received from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank when you initiate a deposit or withdrawal transaction.
• Identity Verification Partners: Data received from third-party KYC and identity verification service providers when we conduct age and identity checks on your account.
• Fraud Prevention Services: Risk signals and device fingerprint data received from third-party fraud detection and anti-money laundering (AML) screening services.
• Publicly Available Sources: In limited circumstances, we may supplement your account data with information from publicly available sources, such as government databases, for the purpose of AML compliance.

7win.game uses your personal data only for legitimate, clearly defined purposes. We do not sell your personal data to third parties for their own marketing purposes. The primary ways in which we use your data are as follows:

• Account Management: To create, maintain, and manage your 7win.game player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to all games, features, and services available on the 7win.game Platform, including live dealer tables, slots, bingo, and sports betting.
• Financial Transactions: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate transaction records.
• Legal and Regulatory Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements (21+), and any reporting obligations to relevant regulatory authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other security threats to the Platform and its players.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools to players who need them.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 7win.game Platform.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications. You may opt out at any time.
• Personalisation: To tailor the gaming experience, game recommendations, and promotional offers to your preferences and playing history.

7win.game processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for, process your transactions, and manage your account.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and regulatory reporting duties.
• Legitimate Interests: Processing carried out for 7win.game's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7win.game does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: We share financial data with payment service providers (including GCash, PayMaya, BPI, BDO, and Metrobank) to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: We share identity data with KYC and age verification service providers to fulfil our legal obligation to verify that all players are at least 21 years of age and to confirm player identities.
• Game Software Providers: We share limited technical and usage data with third-party game providers whose games are hosted on the 7win.game Platform, to the extent necessary for game delivery and fairness certification.
• Fraud Prevention and AML Services: We share data with fraud detection and AML screening providers to protect the Platform and comply with anti-money laundering obligations.
• Regulatory and Law Enforcement Authorities: We may disclose your personal data to relevant government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive.
• Professional Advisers: We may share data with our legal, financial, and compliance advisers on a confidential basis where necessary for the operation of our business.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 7win.game's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom we share your data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond the specific service they provide to 7win.game.

7win.game uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file placed on your device when you visit the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use the Platform — such as which pages are visited most frequently and how long sessions last — to help us improve the Platform's performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and responsible gaming configurations, so you do not need to re-enter them on each visit.
• Marketing and Targeting Cookies: These cookies are used to deliver relevant promotional content and offers based on your gaming activity and preferences. They are only placed with your consent.

7win.game retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, to comply with AML record-keeping obligations and to resolve any post-closure disputes.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant KYC process, whichever is later.
• Support Communications: Customer support records, including live chat transcripts and email correspondence, are retained for three (3) years from the date of the interaction.
• Marketing Data: Marketing preference data and communication records are retained until you withdraw your consent or for three (3) years from your last interaction with a marketing communication, whichever is earlier.
• Technical and Usage Data: Log files and technical data are typically retained for twelve (12) months, unless a longer retention period is required for security investigation or legal purposes.

When personal data is no longer required, 7win.game will securely delete or anonymise it in accordance with our internal data disposal procedures.

As a 7win.game player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 14.

We will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.

7win.game implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and the 7win.game Platform is encrypted using 256-bit SSL/TLS technology, ensuring that your personal and financial data cannot be intercepted in transit.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls. Access to personal data is limited to authorised personnel who require it to perform their job functions.
• Password Security: Account passwords are stored using industry-standard one-way hashing algorithms. 7win.game staff cannot view your password in plain text.
• Two-Factor Authentication: 7win.game supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access.
• Regular Security Audits: The Platform undergoes regular security assessments and penetration testing to identify and remediate potential vulnerabilities.
• Fraud Monitoring: Automated fraud detection systems monitor account activity in real time to identify and respond to suspicious behaviour.

While 7win.game takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

The 7win.game Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing online casino-style gaming. 7win.game does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposits in accordance with our Terms and Conditions.

The 7win.game Platform may contain links to third-party websites or services, such as payment provider portals or game provider information pages. This Privacy Policy applies solely to the 7win.game Platform and does not cover the data practices of any third-party websites or services.

7win.game is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the 7win.game Platform.

7win.game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending an email notification to your registered address.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the 7win.game Platform following the posting of any revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7win.game handles your personal data, please do not hesitate to reach out to our support team. We are available 24 hours a day, 7 days a week.

• Data Enquiries Email: [email protected]
• Live Chat: Available directly on the 7win.game Platform, 24/7.
• Response Time: We aim to respond to all privacy-related enquiries within 72 hours, and to formal data rights requests within 30 days.

When submitting a data rights request, please include your registered account email address and a clear description of your request so we can process it efficiently. We may need to verify your identity before actioning your request.